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Judson COVID-19 Update

March 27, 2020 as of 2:00pm

Residents experiencing cold or flu-like symptoms or who have been exposed to someone with COVID-19, should call the nurse team on their campus immediately.

Associates experiencing cold or flu-like symptoms or who have been exposed to someone with COVID-19, should call their supervisor immediately.


As a reminder, in the coming days and weeks our leadership teams will be increasingly hands on in our campuses to support our residents and associates. Where our goal is always to respond promptly, these teams may be unable to do so. Please use the Judson COVID-19 Call Line when you have questions or need to speak with a non-clinical Judson associate. Our team is prepared with the latest information about the measures Judson has in place, can answer frequently asked questions, and they can help make certain that specific feedback or requests get to the appropriate person(s) on our campuses. For clinical questions, residents and families should still contact the campus nursing team directly. Independent living contact the campus nurse. Assisted living contact the nurse for the neighborhood.


Judson COVID-19 Call Line

Available 7 Days A Week

8:30am – 8:30pm EST



Frequently Asked Questions

Q: What should I do if I experience slow wifi internet service in my residence?  

A: All three Judson campuses have recently increased available bandwidth to ensure that Judson internet services are able to accommodate an expected increase in resident demand. If you experience slowness with your internet we recommend rebooting your wifi router and computer. Should you continue to experience problems please contact the Judson Call Line and they can help you connect with support services.

Q: Why aren’t all Judson associates wearing masks?

A: The Ohio Department of Health and Centers for Disease Control & Prevention have consistently said that standard surgical masks should be used for individuals experiencing symptoms to avoid spreading illness to others. These authorities have also provided personal protective equipment protocols to healthcare workers who are in contact with persons who test positive for COVID-19. Judson is adhering to the guidelines put in place and is prepared with necessary protective equipment for our workforce when necessary.



March 16th, 2020 4:30PM

Safety is Our Top Concern and Priority

With the recommendation from the Ohio Department of Health (ODH) and new orders from Governor Mike DeWine, Judson is implementing additional measures to enhance the protections for residents across our campuses. Unfortunately, each day brings with it vulnerabilities we must address. We understand that these changes are occurring quickly and we appreciate your cooperation as we navigate new information together. Please know that at every opportunity we are considering both the ways we can protect ourselves as well as maintain the quality of life we are all accustomed to.

Beginning at midnight tonight Judson will be implementing the following enhanced protocols across our campuses through the end of March:

  • We will no longer be allowing visitors on any Judson campus until further notice.
    • Exceptions will be made for hired caregivers providing personal care services, dog walkers and end of life situations.
    • Residents who have privately hired non-Judson caregivers and dog walkers are required to provide a detailed list to the independent living Resident Care Manager including name, company, schedule, and phone number no later than Wednesday March 18th. Anyone attempting to enter a Judson campus who is not on our provider list will not be allowed access.
  • Judson residents are no longer allowed to leave campus. Residents who leave campus are putting the community and neighbors at high risk. We ask for your full cooperation.
    • Requests for delivery of groceries, prescriptions, or other supplies can be made by scheduling an appointment via (216)791-2013 or
    • Families may continue to deliver groceries, prescriptions, or other supplies at campus screening checkpoints.
    • Other deliveries will be received at the screening checkpoint and distributed.
  • Residents who choose to travel, stay off-campus, or who are new residents on campus are subject to additional protocols upon request to return to campus. Judson may not be able to allow entry to the campus for the protection of residents living in our communities.
  • Our Judson dining venues will no longer be offering dine-in or carry-out options. Delivery is available without a fee.
  • Housekeeping services in private residences will continue as scheduled. Residents may opt out of this service upon request.
  • Fitness and wellness facilities, including the pools, will be closed to all residents.
  • Art studios will be closed. Supplies can be requested through Cathy Bryan (216)791-2987.
  • All resident programs in independent living are cancelled.
  • Salon, massage, personal training, seamstress and ironing services will not be available effective immediately.
  • Residents should be practicing social-distancing by avoiding clustered groups larger than three persons and close contact within three feet of others.
  • Associates who are not providing services related to health, safety, and nutrition may be redeployed to support as needed.

These measures will be in addition to other protocols that have already been put in place. These include:

  • Community entrances will be limited.
  • All persons arriving on our campuses will be screened for the following:
    • Temperature at or over 100.5°F
    • Signs of illness including fever, vomiting, diarrhea, chills, cough, shortness of breath.
    • Anyone who in the last 14 days has traveled on a cruise, out of the country, or in areas experiencing community-spread of COVID-19. As CDC recommendations change frequently, we will continue to update our travel screening appropriately.
    • Anyone who has had contact with an individual with COVID-19.
  • No visitors, including residents, will be allowed in our rehabilitation, skilled-nursing, and assisted living neighborhoods.
  • The Judson Health Center is no longer accepting new non-resident admissions.
  • Visiting pets and animals, excluding necessary service animals, are not be permitted on campus.
  • Non-essential contractors and construction projects are suspended.
  • All essential contractors are subject to screening and community access restrictions when working in our communities.
  • All events, programs, and volunteers on our campuses have been cancelled.
  • Guest stays on our campuses have been cancelled.

The safety and well-being of our residents and associates is our highest priority. Time and time again we’ve heard you describe the power of our Judson community. In the coming weeks let us find strength and support in each other. We are in this together and we will get through this together.



What should I know about COVID-19?

  • Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person like the flu. The virus that causes COVID-19 is a novel coronavirus that was first identified during an investigation into an outbreak in Wuhan, China. 
  • Symptoms include mild to severe respiratory symptoms such as fever, cough, and shortness of breath.
  • The virus spreads person-to-person like the flu. 

What can I do to protect myself and my loved ones?

  • Review the CDC Household Checklist to confirm you have necessary preparations in place. 
  • Avoid close contact with people who are experiencing symptoms. 
  • Avoid touching your eyes, nose, and mouth with unwashed hands. 
  • Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available. 
  • Clean and disinfect surfaces in your home that are touched frequently with disinfectant.
  • Avoid traveling to places with widespread or sustained community transmission of COVID-19. A good place for reliable travel information can be found on the CDC Travel Page .
  • More information about this virus can be found on the CDC Website

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