ODA and the Office of the State Long-Term Care Ombudsman conduct the biennial satisfaction survey of residents in long-term care communities to measure satisfaction with their quality of care and quality of life. The results are based on structured, face-to-face interviews with residents between August—December 2013.
“The staff at Judson has the utmost respect for the residents,” says Amy Zipp, daughter of Judson Manor resident Ruth Rogers (Amy and her mom are pictured above). “They went out of their way to get to know my mom personally—her likes and dislikes. This preserves her dignity and individuality, which ultimately brings her joy and a better quality of life.”
The Manor also scored significant increases in satisfaction in programming, staff responsiveness and dining experience.
“Knowing that Mom has options and choices, she couldn’t be happier!”