Crain’s Cleveland Business: Patients feeling at home, on call

Thom Henkel with the computer and high-definition webcam he uses to communicate with his physician from his Judson Manor apartment.

During a recent checkup, Thom Henkel’s doc – University Hospitals’ George Kikano – asked him to lean forward so he could inspect a blemish that appeared to be growing on his temple. It was a standard request from Mr. Henkel’s longtime physician, though the visit was still a bit peculiar considering Dr. Kikano wasn’t in the room.

Dr. Kikano, who chairs the department of family medicine and community health at UH, was seated in his cozy office at UH Case Medical Center, while Mr. Henkel was perched in front of a high-definition webcam in his apartment at Judson Manor, a retirement community on East 107th Street.

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